When you move to a new city and you need to have your vehicle fixed, your choice of repair shop may affect your wallet and your safety. It only makes sense to spend whatever time is necessary to research the local shops before you entrust your vehicle to strangers. Here are some ideas to help you in your search.
What Make Is Your Car?
It is a good idea to have your car repaired by the local representative of the company which manufactured your vehicle. If experience counts for anything, the mechanics who deal with your brand of car day in and day out are probably best suited to the job.
The problem here, however, is the price of this superior service. They will use only the top quality repair parts at that facility. They won’t be combing the wreckers for the part you need. They won’t want to use a similar, generic part from Canadian Tire, or a comparable part from a parts store. You’ll be paying top dollar for the exact brand of part.
It’s fine if you can afford it. You may have bought the vehicle brand new, and be able to afford the part, no problem. Or you may be nursing along your ancient vehicle, your first vehicle, in fact. You may be coaxing it along as best you can, hoping it won’t quit before you’re able to replace it with something better. If that’s the case, you may want to look at independent repair shops.
What to Avoid
Don’t take your car to a shade-tree mechanic. He may be God’s gift to the Art of Repair, but if you don’t know him, or any of his previous customers, he could be a legendary con man. Do you want to take that chance?
Don’t take your vehicle to a run down looking dump with fierce looking mechanics and filthy conditions in the work area. If there are no mechanics’ certificates on display, go away. If you don’t think you’d fare well in an altercation about the service you receive, leave.
Should you feel that you’ve seen the workers there somewhere, make sure of one thing. Double check that they weren’t recently featured on W5 (the Canadian TV newsmagazine) in their annual expose of dishonest repair shops nation-wide.
If the facility is surrounded by broken down wrecks which have been worked on unsuccessfully and dragged outside to rust, turn on your heel. If all the walls and lamp posts around the shop are obviously battered and smashed up, don’t take your vehicle there for steering or brake work.
What to Look For.
Look for a busy, well-run, friendly establishment. The owner or manager should be present in a close supervisory capacity. He should gladly do an estimate and agree not to do any work without your permission. He should be willing to discuss alternatives to the quote, and he shouldn’t feel threatened if you ask to speak to someone who has been a long term customer.
Just to be sure, tell him up front that if they replace a part, you’d like the old one returned to you. That way you are sure that something new went under the hood.
If there’s a Better Business Bureau for your area, check the business out. They’re in the business of keeping records of complaints. Run a mile if they think the shop’s a poor risk.
While I hope you never have to deal with this problem, if you do perhaps these ideas will help you with your decision. And if you’re driving a beater, you probably have some suggestions about shop selection yourself. Why not post your thoughts in a comment here? You might even save a life with your well chosen words.
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